Got a question? The following questions were developed in response to our interactions with Q-interactive™ users. This list of FAQs will be frequently updated to incorporate new questions as they arise. If you can't find an answer to your question, please get in touch with us.

Pick from the following list of categories:

> Becoming a Q-interactive user
> Q-interactive overview
> Pricing
> Account management
> Connectivity
> Security
> Hardware
> Administration
> Training

Becoming a Q-interactive user

How can I purchase Q-interactive™?

You can place your order for licences and subtest usages by calling 0345 630 88 88 or see our Ordering tab to complete our Q-interactive order form.

Q-interactive pricing consists of an annual licence per user and a per-subtest usage charge. The per subtest usages are purchased up front along with your initial order for your licence(s). There is no minimum order and you can top up at any time. Bulk discount is also available on subtest usages, see our Pricing tab to find out more.

Remember subtest usages do not expire and will roll over year on year until used, provided you renew your annual licence.

Do I need to complete a Pearson Qualification Form?

If you are a current Pearson customer, you will not need to complete a Pearson Registration Form. When your Q-interactive account is set up, Pearson customer service will make sure your existing qualification code is applied to the Q-interactive account. This will permit you to access all digital assessments and subtests within Q-interactive that are within your qualification level.



Q-interactive™ overview

What is Q-interactive?

Q-interactive is a comprehensive digital system that can be used to administer and score tests that are traditionally given by an examiner in one-on-one settings (e.g., WISC-VUK, WAIS-IVUK, WMS IVUK, etc.).

Testing takes place on two iPads in an app called Assess. You use the first iPad to access the test administration instructions, score and record responses, and control visual stimuli.

The examinee uses the other iPad to view and respond to stimuli. Q-interactive also includes a website called Central, which is used to set up clients, generate reports for assessments administered on the iPads, and store data long term. 

How does Q-interactive differ from Q-global?

Q-interactive is used for the one-on-one administration of tests that require the examiner to control the testing session (e.g., WISC-VUK, WAIS-IVUK, WMS-IVUK etc.). Tests are administered using two iPads and the examiner is in control of the session (reading instructions, recording examinee responses, and scoring items). Testing can be completed without a Wi-Fi connection.

Q-global is an online system that is used to score tests administered in a paper format. It is also used for the on-screen administration of questionnaire-type tests that are self-guided by the examinee (e.g., BASC-3, MMPI-2, etc.). Q-global can be used on any device with an Internet connection.


What is included with my Q-interactive Annual Licence?

You will receive the following with a Q-interactive Annual Licence:

  • volume discounting on subtest administration
  • access to NEPSY-II and Children's Memory Scale (only charged for subtest administration)
  • ongoing releases of new system features like enhanced scoring, checklists, etc.
  • training, including webinars, videos, and helpful tips
  • unlimited access to technical support
  • data storage within Pearson's secure Q-interactive environment. 

How do I calculate the total cost of Q-interactive?

The cost of Q-interactive is a combination of an annual licence fee and subtest usage. You pre-pay for your initial subtest usage when you purchase your licence(s) and can top up at any point throughout your licence period. Annual licences and pre-paid usages are subject to volume discounts. Take a look at the Pricing tab to find out more.

You are required to purchase a licence for each userthat will be administering tests on your Q-interactive account. Admins and admin assistants who do not see clients do not have to pay for a licence. To calculate your total price, determine the type of licence you need and the total number of users who require a licence. Add that to the number of usages you will initially purchase to obtain your total start up price. Remember pre-paid subtests do roll over year on year and are subject to volume discount.

Fill out this form to be contacted by a representative to discuss a personalised cost comparison between Q-interactive and paper.


Can I roll over pre-paid subtests that aren’t used within my current licence period?

Yes, any unused subtests can be rolled over to the next year as long as you renew your licence. If a licence has not been renewed within 2 years of expiring, the additional subtests that were associated with it will expire as well.

Can I add users to my account midway through the year?

Yes, we will prorate the access cost of the licence for the user to the nearest full month. You can add users to your account by calling us on 0345 630 8888.

What if I run out of usages before my licence expires?

Additional usages can be added to your account by calling 0345 630 88 88.

If you do not purchase additional usages, you can continue to administer subtests on Q-interactive and our team will be in touch to discuss your next subtest purchase.

Is there special pricing for classrooms and training programs?

Yes, please contact us for further information and pricing.


Account management

Can I setup administrators to help manage my Q-interactive account?

Yes, all accounts must have at least one admin, who can create new users, assign them to licences, track usage in the account and see test data for all of the examinees in the account. Q-interactive also has an admin assistant role. Admin assistants can create users, assign them to licences and track usage, but they cannot see any examinee test data. Accounts may contain multiple admins and admin assistants.
Can I assign a certain amount of subtest usage to specific licence holders?

Usages cannot be assigned to individual users within the system. Instead, usages are assigned to licences, and each licence may be assigned to one or more users. 
Will I have to accept legal conditions each time I log on to Q-interactive?

Due to legal requirements, every six months, you will be prompted to accept these policies upon log in. This alert will also display if changes are made to these policies. To accept these terms, scroll down to the bottom of the screen and tap on the acceptance box and then submit. If your organisation has agreed to special terms with Pearson, those supersede the standard agreement that you accept when logging in.



Do I need to be connected to the Internet for Q-interactive to work?

The clinician's device must initially be connected to the Internet so batteries you prepared for your client in Q-interactive Central can be synched and downloaded.  Once this synching has occurred, the iPads can be used offline without Internet connectivity.  Data gathered during an offline assessment will be saved locally (on the device) until it is reconnected to the Internet and synced back with Q-interactive Central.  Be sure to use a secure Internet connection when using Q-interactive.  

If you're in an environment with secure Wi-Fi connectivity, Q-interactive can stay connected to the Internet and will save your data both locally and to Q-interactive Central throughout the administration.
What is Bluetooth and why do I need it?

Bluetooth is a wireless technology that allows your tablets to 'talk to each other' and pass information between them.  We use Bluetooth to send test item stimuli (or image files) from the examiner's screen to the client's screen, and to receive a client's 'selection' when they choose an answer on the screen.

Bluetooth does not need to be connected to the Internet to work.  It is built into the devices and just needs to be enabled within settings on both devices. Bluetooth should be left on throughout administration. If the Bluetooth connection goes down accidently, a message will be displayed on the examiner's device indicating that it disconnected. Once Bluetooth comes back up, the examiner's device will indicate that in another message.

You connect your two iPads by naming the Bluetooth connection within the Assess app settings. View the “Bluetooth Connectivity” video under the support tab of qiactive.com to learn more about establishing and troubleshooting your Bluetooth connection.



What Personally Identifiable Information is currently collected via Q-interactive?

The Personally Identifiable Information (PII or PHI) collected includes only the information you provide when completing the Client Profile Form, test responses and scores.
Where will client data be stored?

Client data is transferred from the iPad, using a secure connection, and stored in an encrypted database at Pearson's dedicated hosting facility in Toronto, Ontario, Canada. All transfers to or from the web application to the iPad are automatically encrypted, using industry best practices.
Why is the data stored in Canada, instead of in the United Kingdom?

Pearson's dedicated hosting facility in Canada accommodates the security requirements of U.S., Canadian, European Union and other global data privacy laws.
How will client data be secured when using Q-interactive?

Pearson security for data stored on Q-interactive complies with the standards established by the Data Protection Act. The following types of general safeguards protect your personal data stored on Q-interactive:

  • administrative safeguards
  • physical safeguards
  • technical safeguards.

This data is secure on Q-interactive:

  • when you access Q-interactive. The "https" Q-interactive site (Qiactive.com) and its database are password protected.
  • during your administration of an assessment or battery. Your data is saved in an encrypted directory on the tablet device.
  • through a secure transmission. Q-interactive syncs the encrypted data from the encrypted tablet directory to the web application periodically over a secure (industry-standard Secure Socket Layer (SSL) Internet connection.
  • with your stored data. At the Pearson dedicated hosting facility, your data is protected utilising encryption, physical security, and administrative safeguards. 

Can Pearson use my client data for research? 

Personally-identifiable data cannot be used by Pearson for research, except with your express written permission and consent. Pearson may statistically aggregate raw data in de-identified non-personally-identifiable form from non-identifying information collected; and during the testing process for internal quality control, operations management, security, and research to enhance, develop and improve tests and testing processes. De-identification of data means that the extracted demographics and test responses cannot be identified as belonging to any individual and specifically meets the de-identification standard as required by HIPAA in 45 CFR §164.514(b)(1)
Is Pearson HIPAA compliant?

Pearson and its Q-interactive application comply with applicable security and privacy regulations as set out in both HIPAA and the HITECH Act for a Business Associate.
Are the latest HITECH changes to the HIPAA rules incorporated in Pearson's Business Associate Agreement?

The Q-interactive Business Associate Addendum addresses all issues that became effective with the HITECH act changes in March 2013.



What hardware is required?

Test administration on Q-interactive takes place via two iPads that "talk" to each other via a Bluetooth connection. You use one to administer instructions, record and score responses, take notes and control visual stimuli. Your client uses the other to view and respond to stimuli. Therefore, to use Q-interactive the following hardware is required:

  • two (2) Apple®  iPad®s
  • one (1) capacitive-enabled stylus .

For an optimal testing experience, we recommend you also use:

  • antiglare screen covers to minimise glare from interior lighting
  • durable cases to protect the iPads.

Finally, while a personal computer with access to the Internet through a standard browser is not strictly necessary to use Q-interactive, it can be helpful when creating assessment sessions, ordering subtests, and exporting data.

See our support section for a list of supported hardware and Internet browsers. As new digital devices become available, Pearson will test them to ensure compatibility with Q-interactive and update our requirements accordingly.

Pearson Clinical Assessment does not provide or sell any of the above hardware, all of which is available for purchase online and through retail stores that carry iPads.

May I use my own iPad?

Yes, you may use your own iPad as long as it meets our minimum requirements. Once you have purchased your Q-interactive licence you may download the free Q-interactive Assess app from the App Store on to your iPads and use it along with all of your other applications.

Can Q-interactive be used with Android devices?

Q-interactive is not currently available for Android tablet users. However, as the Android technology advances, opportunities to have Q-interactive available for Android tablets will be explored.

Can I administer tests using a desktop or laptop computer instead of an iPad?

Our early piloting indicated that desktop and laptop computers interfered with clinician/client rapport. Using tablets allows us to maintain this clinical interaction and helps ensure the equivalence of paper and digital scores.

What version of the iPad can I use?

See our technical requirements page for a full listing of supported and recommended devices. We recommend that you purchase the newest iPad version you can afford, as applications typically perform better on newer devices.

May I use Q-interactive with an iPad Pro or iPad Mini?

The iPad Mini and iPad Pro can be used as practitioner devices only. Our equivalence studies were conducted using a standard iPad as the client device. Using the Mini or the Pro as a client device would change the size of the stimuli, and we have not evaluated whether this would change our equivalence study results. The 9.7 inch iPad Pro can be used as a client device because it is the same size as the standard iPad models.



Does Q-interactive offer the exact test items found in the paper/pencil version?

Yes. A primary goal of Q-interactive was to be able to link to the extensive previous research on the validity of the assessment tools offered through Q-interactive. In order to do this, scores on the digitally-adapted administration must be comparable to those of the paper version. Having the exact same items allowed this to be possible.

Are the scores obtained from Q-interactive equivalent to paper/pencil administration?

Tests on Q-interactive use their original paper norms. Prior to making a subtest available on Q-interactive (unless an equivalent subtests has been validated as equivalent previously), Pearson conducts an equivalency study of the individual subtest to ensure the results of each subtest are equivalent whether a client takes the subtest on Q-interactive or in the traditional paper/pencil format. In the study of equivalence, subtest score differences between versions have resulted in effect sizes of less than .20. 

Do I still need paper materials to administer some subtests?

Materials such as the Block Design blocks and Response Booklets are still required for a number of Q-interactive subtests. This allows us to maintain construct equivalence between the paper and digital versions of subtests. Moving forward, tests will likely be optimized for a digital experience and will no longer require paper materials. This has already occurred for Coding and Symbol Search on WISC-V, which can now be fully administered on the iPad.

Additional materials can be purchased from each product page or by contacting customer support. To purchase additional materials from each product page, click on the links for the assessment you require from this page

How can I access test manuals?

Administration and technical manuals for all tests on Q-interactive are available under the Support tab of qiactive.com. They are read only and cannot be downloaded or printed.

Can I still do things like test the limits and pick out of range start points when testing digitally? 

Yes! The Q-interactive designers took great care to ensure that most of the clinical flexibility available in the paper world would still be available digitally. You can choose to test limits at the end of a subtest without changing the total raw score, and you can override the system-suggested start points when beginning a subtest. The only limitation is that a subtest cannot be re-administered once it is complete, but a second subtest can be added to your battery at any time, and the score of that second administration will be used to calculate composite scores.

Do I have a permanent record of my client’s responses?

When you sync your data back to Central we create the equivalent of a digital record form, which includes all item level information such as verbatim responses, completion times, etc. This form is stored permanently and you can print it at any time.

Can I delete clients or assessment sessions from my account?

Admins have the ability to delete entire clients or individual assessment sessions created by any user within their account. This is a permanent deletion from all databases and the data cannot be recovered once it has been deleted, so ensure that all data has been backed up prior to deleting a client.

Do I have to pay extra for scoring?

No! You are provided the subtest scaled score as soon as you complete a subtest on the Assess app. In addition, composite scores are automatically calculated on Assess as soon as you have administered enough subtests to calculate a composite score. Once you sync data back to Central, you can automatically generate Word-based score reports that are identical to what you would obtain from Q-global or traditional scoring software. There is no additional charge for score reports, though the WISC-V Interpretive Report can be created for 1 usage. 

Can I export data for multiple clients at once?

At this time Q-interactive does not have group export functionality. We are continually adding features for Q-interactive and will consider this for a future release.

What is the difference between Sync and Remove?

Syncing data using the “Sync” button backs up all of the data that is on your iPad’s to the Central server. In addition, if testing with a Wi-Fi connection the Assess app periodically background syncs data from the iPad to Central. Removing data using the “Remove” button permanently removes it from the iPad and backs it up to the Central server. Once data is removed from the iPad, you can no longer change the scores of individual items or remove audio, so cases should be removed only once you have completed those activities.



What options do I have for training?

Q-interactive has developed a variety of training opportunities, tailored to potential and new users. Overview webinars are available for customers interested in Q-interactive, and onboarding webinars are available for new customers. For more information about training please contact us at marketing@pearsonclinical.co.uk

When set up with a Q-interactive account, all uses are sent a welcome email with links to user guides and quick start tutorials. Once you have logged into qiactive.com, there is a Support tab that contains videos, user guides, and test manuals. 

Do I have to pay for subtests in order to practice using Q-interactive?

No! Q-interactive contains a practice mode that allows you to administer subtests for the purposes of practice free of charge. No scores are calculated or data saved for practice assessments, so they cannot be used for clinical purposes. 




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