Returns
General Returns
Pearson provides product credit on qualifying returns for:
- Unused (unopened packages) paper materials received within 90 days of the invoice date.
- Software materials and usage credits/electronic assessment units (see Digital Product Returns below).
- Materials must be in saleable condition, clean, and unused. If the product is no longer sold, returns are not accepted.
- Materials or software damaged in transit must be returned within 30 days of invoice date. No other software returns will be accepted.
*Specific requirements for Q Local™, Q-global® and Q-interactive® follow under Digital Product Returns.
For digital or physical product returns
Contact Customer Support.
Digital Product Returns
We provide product credit for qualifying returns received within 90 days of the invoice date.
Q Local™
- Pearson is not responsible for lost, damaged or stolen report counters or any unused administrations on such devices. Replacements are available at full cost.
Q-global®
- Q-global individual unused report usages can be returned within 90 days of the invoice date.
- Q-global scoring subscriptions may be returned within 90 days of the invoice date as long as they were never allocated to a user on the Q-global account.
- Exchanges between Q-global individual report usages and Q-global scoring subscriptions for the same assessment and value may be made at any time by contacting customer support.
Q-interactive®
- Q-interactive licenses may be returned within 90 days of the invoice date.
- If a subtest has been administered under the license, returns are not accepted.
- Unused pre-paid Q-interactive usages may be returned within 90 days of the invoice date.