Returns

General Returns

Pearson provides product credit on qualifying returns for:

  • Unused (unopened packages) paper materials received within 90 days of the invoice date.
  • Software materials and usage credits/electronic assessment units (see Digital Product Returns below).
  • Materials must be in saleable condition, clean, and unused. If the product is no longer sold, returns are not accepted.
  • Materials or software damaged in transit must be returned within 30 days of invoice date. No other software returns will be accepted.

*Specific requirements for Q Local™, Q-global®, Q-interactive® and 3rd party digital items (i.e digital items published by WPS and MHS) follow under Digital Product Returns.

Ordering

For digital or physical product returns

Contact Customer Support for a Return Materials Authorisation (RMA) document, which will be provided via email along with confirmation of our returns address. The RMA will ensure timely and automated processing upon receipt of materials.

Include the RMA with return package.

Digital Product Returns

We provide product credit for qualifying returns received within 90 days of the invoice date.

Q Local™

  • Pearson is not responsible for lost, damaged or stolen report counters or any unused administrations on such devices. Replacements are available at full cost.

Q-global®

  • Q-global individual unused report usages can be returned within 90 days of the invoice date.
  • Q-global scoring subscriptions may be returned within 90 days of the invoice date as long as they were never allocated to a user on the Q-global account.
  • Exchanges between Q-global individual report usages and Q-global scoring subscriptions for the same assessment and value may be made at any time by contacting customer support.

Q-interactive®

  • Q-interactive licenses may be returned within 90 days of the invoice date.
  • If a subtest has been administered under the license, returns are not accepted.
  • Unused pre-paid Q-interactive usages may be returned within 90 days of the invoice date.

3rd Party - MHS Tokens and WPS Access Codes

  • MHS Tokens:
    • If within thirty (30) days of purchase, you notify Pearson in writing that you no longer wish to use your MHS tokens purchased via Pearson, Pearson will provide a full credit or refund of the purchase price paid to Pearson on any unused tokens. 
    • Please note that materials available cannot be returned after they have been accessed. Pearson will verify this with the publisher (MHS) before arranging a credit or refund.
  • WPS Access Codes: 
    • If within thirty (30) days of purchase, you notify Pearson in writing that you no longer wish to use your WPS Access Code purchased via Pearson, Pearson will provide a full credit or refund of the purchase price paid to Pearson on any unused tokens. 
    • Please note that materials available online on the WPS Professional Learning Center (WPS ProLearn) or WPS Online Evaluation System cannot be returned after they have been accessed. Pearson will verify this with the publisher (WPS) before arranging a credit or refund.