Ordering

Ordering

Returns

General Returns

Pearson provides product credit on qualifying returns for:

  • Unused (unopened packages) paper materials received within 90 days of the invoice date.
  • Software materials and usage credits/electronic assessment units (see Digital Product Returns below).
  • Materials must be in saleable condition, clean, and unused. If the product is no longer sold, returns are not accepted.
  • Materials or software damaged in transit must be returned within 30 days of invoice date. No other software returns will be accepted.

*Specific requirements for Q Local™, Q-global® and Q-interactive® follow under Digital Product Returns.

 

Digital Product Returns

We provide product credit for qualifying returns received within 90 days of the invoice date. 

Q Local™

  • Pearson is not responsible for lost, damaged or stolen report counters or any unused administrations on such devices. Replacements are available at full cost.

Q-global®

  • Q-global individual unused report usages can be returned within 90 days of the invoice date.
  • Q-global scoring subscriptions may be returned within 90 days of the invoice date as long as they were never allocated to a user on the Q-global account.
  • Exchanges between Q-global individual report usages and Q-global scoring subscriptions for the same assessment and value may be made at any time by contacting customer support.

Q-interactive®

  • Q-interactive licenses may be returned within 90 days of the invoice date.
  • If a subtest has been administered under the license, returns are not accepted.
  • Unused pre-paid Q-interactive usages may be returned within 90 days of the invoice date.

For digital or physical product returns

Contact Customer Support 

 

 
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