Q-global uses the highest level of encryption (128-bit) to ensure your online transmissions are secure. Below please find additional FAQs relating to security and how Pearson is committed to keeping your data safe and protected.
Where will the examinee data be stored?
Examinee data will be stored on computer servers located in Canada. The primary servers are located in Ontario, in the Toronto area. The back-up servers are located in British Columbia, in the Vancouver area.
Why is the data stored in Canada?
The data is stored in Canada because of Canadian law, which has a global reputation for the protection it affords to personally identifiable information. Unlike the United States, Canada is recognised by the European Union as meeting the adequacy requirements of the European Union for protection of personal data.
How will examinee data be secured?
Examinee data on the system is protected through physical security, administrative safeguards and encryption. Examinee data is stored on servers located in a secured data center in Canada in a database that is encrypted with industry standard high-security encryption. When the data is transmitted, the data is encrypted using industry-standard Secure Socket Layer (SSL) technology.
The system uses a secured Oracle database which separates and segregates a customer's records so that they cannot be seen by other customers. This separation and segregation is confirmed through testing and external auditing.
Access to your Q-global account and the data housed within is protected by your Q-global account password. You are responsible for safeguarding your password, and to change your password periodically and whenever there is a concern about a possible compromise.
Q-global is regularly tested and subjected to audits, both internal and external.
What happens if an unauthorised user attacks the data center and tries to steal my data?
Personally identifiable information, including examinee data, is encrypted on the Q-global system. Encryption is utilised to prevent an unauthorised person from being able to see or use the data.
What examinee data can Pearson system support personnel see?
Pearson system support personnel do not have access to personally identifiable examinee data. In the unlikely event that such access were needed to address a specific problem, specific procedures would have to be followed, which would entail securing explicit consent from the customer, obtaining a copy of the data from the customer or receiving authorisation from the customer and Pearson management to have the data decrypted.
Pearson system support personnel do not have access to, or control over, the encryption keys. The encryption keys are securely held and protected through physical and administrative safeguards in Canada.
Can Pearson use my Q-global examinee data for research?
Personally identifiable data cannot be used by Pearson for research except with your express written permission and consent. Pearson may aggregate (in non-personal-specific form) test responses and other information collected in the testing process for research, quality control, operations management, security and marketing purposes and to enhance, develop or improve tests and testing processes. This non-identifiable data may be provided to researchers, test
developers and Pearson contractors.