Information > Terms and Conditions of Sale and Use of Pearson Assessment Products

Terms and Conditions of Sale and Use of Pearson Assessment Products

1. Acceptance Of Ts & Csa

Sales of Pearson Assessment Productsb and Other Publisher's Productsc (together referred to as "Products") by Pearson's Clinical Assessment groupd and the purchase and use of Products by Customere are conditioned upon acceptance of these Ts & Cs. Customer agrees to these Ts & Cs by submission of Registration Form, order(s) for tests or scoring services, or by paying part or all of a Pearson Invoice. These Ts & Cs constitute the entire agreement between Pearson and the Customer and supersede any purchase order terms associated with a Purchase Order (P.O.) number on any order. If any provision of the Ts & Cs is found to be illegal or unenforceable, the remaining provisions will be enforced. These Ts & Cs may not be waived or modified except by prior written agreement. 


2. Warranty

Pearson warrants that the Pearson Products published directly or under licence by Pearson in their standard form, will not infringe any valid, third-party, U. S. patents or copyrights existing at the time of publication. This warranty does not extend to any Other Publisher's Product or to any infringement arising from the use of the Pearson Products in combination with any systems, software, or equipment, supplied by a third party. If Customer promptly notifies Pearson of an infringement claim concerning a Pearson Product and accords Pearson the right, at its sole option and expense, to handle the defense of the infringement claim, Pearson will indemnify and hold the Customer harmless from/against such infringement claim related solely to that Pearson Product. Pearson may, in its sole discretion, furnish the Customer with a noninfringing replacement product within sixty (60) days or repurchase the remaining unconsumed Pearson Product. EXCEPT AS STATED HEREIN, PEARSON MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS. ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED.


3. Geographical Embargoes and Restrictions

Please note that, Pearson may restrict the sale of certain test materials within specific geographic regions because of various contractual arrangements. If the Product(s) have been rightfully obtained within the United Kingdom, Customer warrants and represents that neither the products nor any technical data received by the Customer from Pearson will be exported outside of the United Kingdom, except as authorized.


4. Returns Policy

We aim to provide products that are free from defects in materials and production. The nature of use regarding our assessment products incurs wear-and-tear, and reasonable deterioration of items can be expected. If we receive notice of defects during a 365 day period after the date of purchase, Pearson Assessment will, at its discretion (and where items are available), either repair or replace products which prove to be defective. We would expect any such items to be returned to us for examination prior to a decision regarding replacement being made. Replacement products may be either new, like-new, or a functionally equivalent or upgraded product.Please note that Pearson Assessment will not replace products where it is deemed defects have resulted from misuse or unauthorised modification.New Test Booklets, Record Forms and related materials may only be returned if they are damaged or sent to you in error. In these cases only unbroken, resaleable packages are accepted and must show complete name, address, invoice number and reason for return on all paperwork. Please ensure you follow these procedures for prompt handling:

  • Check your order upon receipt. Do not open packages which you have not ordered - opened test packages cannot be accepted for credit.
  • If you receive incorrect materials or quantities, or damaged or defective items, please do not return the items. Please send us information about the error (including invoice number and date of order) to Pearson Assessment, Halley Court, Jordan Hill, Oxford, OX2 8EJ call 0345 630 8888 (Mon to Fri, 8.30am to 5pm) or send us a message via our support portal
  • All claims of manufacturing defects are waived unless made in writing and delivered to the Seller within 30 days of receipt by the purchaser. Claims for manufacturing defects will not be considered if materials have been used, unless in the Seller's sole opinion the defect could not be detected before use
  • At all times, the Pearson returns procedures must be adhered to.  

5. Limitation of Liability and Limitation on Claims



6. Use of Product

Customer agrees that it is the Customer's responsibility to use any Products in accordance with Pearson's Qualification Policies & Registration Form and applicable professional guidelinesg. Customer understands and agrees that the Products are intended to be used as tools in the overall assessment process, and are not designed to be used alone or to replace the Customer's professional judgment. Pearson is not responsible for any claims or damages incurred in connection with the Customer's or any third party's use or misuse of the Products. Unless otherwise indicated, Products are not sold for self-guidance, nor to any individual or organization engaged in testing and counseling by any remote method. Users must agree to guard against the improper use of the Products in order to retain the right to purchase those Products. To protect their security and value, Products may not be resold, re-licensed, transferred or otherwise further distributed without prior written permission from Pearson. Reselling on any online site or by any other method is strictly prohibited and will disqualify the reseller from future purchases of Pearson Products or Services. The Customer's purchase of Pearson Products does not grant the Customer a right to reproduce additional copies of materials or content or enter any content into a computer medium, such as non-Pearson scoring system or software. However, if the Customer licenses and uses Pearson software, the Customer may excerpt portions of the output reports, limited to the minimum text necessary to accurately describe the qualified user's significant core conclusions, for incorporation into a written evaluation of the individual, in accordance with the Customer's profession's citation standards, if any.

No adaptations, translations, modifications, or special versions may be made without prior permission in writing from Pearson (see Section 10). Violation of these Ts & Cs may result in the revocation of a Customer's right to purchase as a qualified Customer


7. Copyright and Trade Secrets

Pearson Products are protected by various intellectual property laws, including trade secrets, copyright and trademark. Printing or reproducing copyright-protected materials or content, whether the reproductions are sold or furnished free for use, including reproduction of test items, scales, scoring algorithms, scored directions, or other content, is strictly prohibited by law and by these Ts & Cs. Pearson software outputs, including but not limited to reports, are protected as trade secrets. Customer acknowledges and agrees that the use or disclosure of Pearson trade secrets or confidential information may cause Pearson irreparable harm for which remedies other than injunctive relief may be inadequate.If Customer is required to disclose secure test materials pursuant to a subpoena or court order, please refer to Pearson’s Legal Policies.


8. Test Security

Customer agrees to comply with the following basic principles of minimum test security:

  • Test takers must not be coached using the test or receive test answers before beginning the test.
  • Test materials (text or graphic image) may not be reproduced in any manner electronically or otherwise without the prior written permission of Pearson.
  • Access to test materials must be limited to qualified persons with a responsible, professional interest who agree to safeguard their use.
  • Test materials and scores may be released only to persons qualified to interpret and use them properly.
  • If a test taker or the parent of a minor child who has taken a test wishes to examine test responses or results, the parent or test taker may be permitted to review the test and the test answers in the presence of a representative of the school, college or institution that administered the test.
  • Test materials must not be resold, re-licensed, transferred or otherwise redistributed for any purpose without prior written permission from Pearson.


9. Indemnification

To the extent permitted by law, Customer agrees to hold harmless, indemnify and defend Pearson from and against any and all claims, charges, demands, damages, liabilities, losses, expenses, and liabilities of whatever nature and howsoever arising (including but not limited to any legal or other professional fees and the costs of defending or prosecuting any claim and any loss of profit, goodwill, and any other direct or consequential loss) incurred or suffered by Pearson directly or indirectly by reason of any act or omission that the Customer commits in breach of these Ts & Cs and the obligations and warranties contained in them.


10. Requests for permission to license Pearson Intellectual Property

Requests to copy, translate, modify or adapt any Pearson Product must be in writing and directed to: Intellectual Property Licensing by e-mail at


11. Payment

Pearson accepts payment by cheque made payable to ‘Pearson Education Ltd’ and major credit cards and charge cards. Account orders are despatched with an invoice. All invoices are payable within 30 days of the invoice date. 


12. Modifications of Terms and Conditions

Pearson reserves the right to amend pricing and these Ts & Cs at any time without prior written notice. Pearson, without any penalty or liability, reserves the right to (a) publish or replace current products with new, revised, or updated products at any time; and (b) place any product "out of print" or discontinue offering the product for purchase. The most current Ts & Cs will be posted at Pearson's Website.f


13. Complaints in relation to goods or services you have purchased online

If you have a complaint in relation to goods or services you have purchased online, please email

If your complaint remains unresolved, subject to the above terms and conditions, please follow the link “ODR” in the website footer to the European Commission’s website, which provides further information to consumers about Online Dispute Resolution and the ODR platform.


14. Definitions and Notes

  1. "Ts & Cs" means Pearson Terms and Conditions of Sale and Use and the Qualifications and return policies referenced in these Ts & Cs. 
  2. "Pearson Product(s)" means assessment instruments (including those formerly published by AGS Publishing and Harcourt Assessment, Inc.) and/or materials (including but not limited to software, administration and user reference materials, manipulatives, reports and services) published by Pearson.
  3. "Other Publisher's Product" means assessment instrument(s) and/or material(s) (including but not limited to software, administration and user reference materials, manipulatives, reports and service) not published by Pearson.
  4. Pearson "means the Clinical Assessment business unit of Pearson Education Ltd.
  5. "Customer" means the purchaser and qualified user of a Product, who are individually and collectively referred to as "Customer."
  6. "Website" means
  7. "applicable professional guidelines" include but are not limited to the Code of Good Practice for Psychological Testing, published by the British Psychological Society and the Standards for Educational and Psychological Testing, published by the American Educational Research Association (AERA), American Psychological Association (APA), and the National Council on Measurement in Education (NCME), Pearson software licence (if applicable) and all laws of England and Wales. 

Last updated: February 3, 2016

What do you think?