If you have a problem, our customer services team may be able to help you before you submit feedback/make a complaint.
If you would like to give us feedback or make a complaint, you can visit our:
Contact Us page
Your comments will be passed to the appropriate team for them to consider.
If not, you can submit your complaint by email using the button below.
Your complaint will be passed to the team that’s best placed to investigate and resolve it. You may receive a response in writing or by phone – whichever is most appropriate. We aim to respond to complaints in 10 working days.
Sometimes, to investigate your concerns fully and provide a detailed response, we’ll need longer than 10 days. If this is the case, we’ll contact you after 10 working days to update you on our progress.
Submit a complaint by email
