Feedback and Complaints
We are committed to providing the highest level of service, so you are able to focus on serving your clients and patients. If there's something you're not happy with, we'd like you to tell us so that we can investigate, address your concerns, and improve on in the future.
How to make a complaint
If you have a problem, our customer services team may be able to help you before you make a complaint. You'll find their details on our contact us pages.
If not, you can submit your complaint through our customer portal by selecting ‘Other’ in the submission category drop down.
Your complaint will be passed to the team that’s best placed to investigate and resolve it. You may receive a response in writing or by phone – whichever is most appropriate. We aim to respond to complaints in 10 working days.
Sometimes, to investigate your concerns fully and provide a detailed response, we’ll need longer than 10 days. If this is the case, we’ll contact you after 10 working days to update you on our progress.