COVID-19 Customer Update

Coronavirus (COVID-19) - Customer Communications

Information about our global response to COVID-19

As we enter unprecedented times in the NHS, wider health and social care services and education, we wanted to say a heartfelt thank you for the exceptionally hard work and commitment you and your colleagues are making to support our society.

Like all of you, we are closely monitoring the impact of COVID-19 (Coronavirus). We are listening to your question and concerns, and, as the situation unfolds, we remain committed to minimising disruption to you and your professional practice.

Pearson’s Clinical Assessment takes the health and safety of our employees, customers, and those you serve very seriously. Our teams are proactively working to provide for the safety of everyone involved with your assessment program and have well-established protocols for mitigating potential disruptions to fulfilling our commitments.

Below you will find information related to Pearson’s Clinical Assessment business and its products. This information will answer some of the most common questions we have fielded concerning our response to the COVID-19 outbreak, including:

How is Pearson monitoring the COVID-19 outbreak?

Our priority is the safety of our customers, your clients/students, and our employees while making sure we are able to honor our commitments to you. We are closely monitoring the COVID-19 situation, including any related circumstances that could affect our business. Our global incident management team reviews updated facts on the virus throughout the day in addition to working with outside agencies and in-region stakeholders.

Our dedicated team is tracking the impact of COVID-19 and we will continue to follow guidance from local authorities and governments for any impacted areas.

We continue to remain apprised of this situation with information provided from the following sources:

World Health Organization

Centers for Disease Control and Prevention (CDC)

Gov.UK

NHS.UK

What is Pearson doing regarding the safety of their offices for customers, visitors and employees?

To reduce contamination risks, we have heavily restricted travel for all employees. We have also strongly recommended that our employees limit their non-essential domestic/leisure travel and follow all government and health professional guidance regarding gatherings.

We have asked all employees to work from home wherever possible, and in all cases to follow their government guidance regarding workplace usage. In compliance with World Health Organization guidelines, our facilities teams are taking steps to protect staff and customers in the offices that do remain open.

In all circumstances, Pearson employees who are feeling unwell are to refrain from traveling to customer or Pearson locations. Employees are advised not to return to a Pearson office or attend in-person client meetings or trainings for 14 days if they or an immediate member of their household have traveled to a Sustained or Widespread Risk classified location, as designated by the World Health Oorganisation (see WHO Information for Travel).

Does Pearson have a contingency plan in place in case of widespread business disruption?

Pearson’s Clinical Assessment has continuity plans that include cross-training employees, utilizing alternative suppliers, allowing our teams in affected areas to work remotely, and employing backup systems and processes for critical operations.

Potential disruptions we are monitoring include, but are not limited to:

Supplier disruptions Local quarantines that could impact customer service and/or physical fulfillment of orders
Changes in municipal-, state-, and national-level policies Local authority or government restrictions (per guidance provided)
Transportation restrictions, including shipping and delivery of physical materials

Guidelines for practitioners

Here, you'll find useful links, to guidelines and resources from professional associations and government bodies on COVID-19, to help guide your professional practice as you explore new ways of supporting your clients.

Read our disinfecting testing materials guide

Read our use of PPE guidance

Additional Resources to assist you and your clients during self-isolation

During this uncertain environment, we want to ensure we can support you in the best way possible over the coming weeks. We've lsited below the latest information and access to resources to help you and assist those you serve during self-isolation.

Taking care of your mental health

Young Minds resources

What to do if you’re anxious about coronavirus

Looking after your mental health while isolated

Talking to your kids about Coronavirus

NHS resources

Mood self-assessment

Anxiety Control training

BPS resources

Talking to children about Coronavirus

UK Schools closure, support and advice

BBC resources

Coronavirus: how to manage anxiety and OCD during the pandemic

Anxiety UK resources

Health and other forms of Anxiety and Coronavirus

Mindfulness - keeping calm during difficulty

Visit our mindfulness page

Free webinars

In your free time you can explore our webinars to gain insights from professionals on issues relating to SpLD, Mental Health or improve your knowledge of the applications and uses of some of our leading assessments such as the WISC-V, WIAT-III, WISC-V and the CELF-5 and digital solutions such as Q-interactive and Q-global.

Suggested webinars:

Child Mental Health Case Studies from Practice, Dr Melanie Atkins, Educational Psychologist

Diagnosing language and communication disorders with the CELF range of assessment tools, by Angela Kinsella, Consultant Speech-Language Therapist

Succeeding with SEND series: focus on Autism and Dyslexia

View all webinars

Assessment via telepractice: general guidelines

The use of assessment tools is a key area of study within the larger telepractice landscape. As professionals begin to adopt any new service delivery tool or model, it is imperative that they consider all the surrounding issues related to this change in service delivery method.

In general, the appropriateness of use of a specific assessment tool in the context of telepractice should be considered carefully. First, you are responsible for checking local laws and regulations for your clinical practice. Second, you should refer to guidelines from your professional association (e.g. BPS, RCSLT, RCOT) for further recommendations including ethical implications. Please see here for a link to the BPS guidance.

The British Psychological Society (BPS)

Royal College of Speech and Language Therapists (RCSLT)

Royal College of Occupational Therapists (RCOT)

Finally, you may use the information provided by Pearson on specific products to assist you in your clinical decision-making.

Remote testing with Q-global®

Q-global is our web-based administration, scoring and reporting system that allows you to administer on screen and via remote on screen using a secure URL, a selection of our assessments. Q-global also allows you to input results from paper-and-pencil assessments to generate scores and produce accurate comprehensive reports.

Any assessment within the Q-global product Matrix, that states the word ‘Pay Per Report’ under the ROSA column header can also be administered remotely via a secure email generated by the practitioner on the Q-global platform and sent to the patient/parent for completion. Any assessment that states ‘Pay Per Report’ under the OSA column header can be administered via your own laptop or tablet device.

Online support with our Assessment Consultant

We've expanded the online availability of our Assessment Consultants who are available to assist you with any questions you may have regarding our assessments or their use via telepractice.

Book your 15 minute slot

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