News and Events > News > 2017 > 08 > Live Chat Now Available

Live Chat Now Available

MegaphoneUse Live Chat to talk online with one of our representatives

Our phone lines will be unavailable from 1pm, Friday 11th August to 1pm, Monday 14th August. We apologise for any inconvenience caused. In the meantime please take advantage of our Live Chat or email Customer Services at: 


Live Chat is for you

Got a question about one of our products? Or a price/ISBN query? Need some technical assistance with one of our digital services? Then live chat is for you. Alternatively you can email Custoner Service at:

Live Chat, which can be accessed via the button on the left hand side of the website, allows you to chat online with one of our representatives so you can get quick answers to your questions. Alternatively you can email Customer Services at: 


Save the transcript for reference

There's now no need to wait for a response to an email, or to have to queue on the phone for an answer to your question - just click Live Chat, enter your name, email and question, and you will be connected to one of the team.

At the end of the conversation, you will be given the opportunity to rate the chat and email yourself the transcript for reference.


Live chat availability

Live chat will be available 8am-5pm most working days. If there is no one available to accept your chat request, you will be directed to an email form to submit your query - it goes without saying we will get back to you as soon as we can.



Date posted: 11/08/2017


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