COVID-19 > COVID-19 Customer Updates

COVID-19 Customer Updates

Does Pearson have a contingency plan in place in case of widespread business disruption? 

Pearson’s Clinical Assessment has continuity plans that include cross-training employees, utilizing alternative suppliers, allowing our teams in affected areas to work remotely, and employing backup systems and processes for critical operations. 

Potential disruptions we are monitoring include, but are not limited to: 

  • Supplier disruptions Local quarantines that could impact customer service and/or physical fulfillment of orders  
  • Changes in municipal-, state-, and national-level policies Local authority or government restrictions (per guidance provided) 
  • Transportation restrictions, including shipping and delivery of physical materials 

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