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Information > Updates from Customer Services

Updates from Customer Services

This page will feature real time updates from Customer Services on anything affecting our ordering/registration process (eg last dates for ordering before Christmas, advance warning of downtime of our website during essential maintenance etc)

Christmas Opening Hours

Friday 23rd December | Office Closed

Monday 26th and Tuesday 27th December | Office Closed 

Wednesday to Friday 28th to 30th December | Phones open 9 - 1pm (Reduced staff)

Monday 2nd January | Office Closed

Tuesday 3rd January 2017 | Open standard hours 


Last order date for Christmas delivery

Thursday 15th December 2016* 

*Please note if you wish to place an order for Q-global reports we recommend you call Customer Services directly during the Christmas period. 


Notice of delay - November 2016

We are currently experiencing delays as we integrate new ways of working and new systems. As we are a small team, phone lines may close between between 12pm to 2pm during this busy period. We will aim to to respond to all queries as quickly as possible and thank you for your continued patience.


NHS Procurement Departments 

Download a letter to all NHS Procurement Departments

Last updated: 07/10/2016


Meet the team

Why not meet the Customer Services team and tell us how we are doing.

Customer Services can be contacted by phone on 0845 630 8888 (Mon-Fri, 8am-5pm) or via

Calls cost 3p per minute plus your phone company's access charge. 

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