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Updates from Customer Services

This page will feature real time updates from Customer Services on anything affecting our ordering/registration process (eg last dates for ordering before Christmas, advance warning of downtime of our website during essential maintenance etc)

Notice of delay - October 2016

We are currently experiencing delays as we integrate new ways of working and new systems. As we are a small team, phone lines may close between between 12pm to 2pmduring this busy period. We will aim to to respond to all queries as quickly as possible and thank you for your continued patience.


Download a letter to all NHS Procurement Departments

Last updated: 07/10/2016




Meet the team

Why not meet the Customer Services team and tell us how we are doing.



Customer Services can be contacted by phone on 0845 630 8888 (Mon-Fri, 8am-5pm) or via

Calls cost 3p per minute plus your phone company's access charge. 

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